proper solutions relating to their job and also the work environment is imperative to the success of any organization. Fpsb also incurred higher staff costs as they needed to recruit, educate and train new staff. In order to compete in a highly competitive environment, fpsb needs committed, trained nurses to provide effective levels of patient care. The analysis on the information gatheredis based on proven management concepts and theories in the areas of employee turnover, and factors that contribute to the phenomenon. The steps to mitigate the problems and the solutions are identified through the changes made in the company through strategic interventions. The density of nurses per 10,000 population also increased by 54.96 over these 6 years. More, this case study describes the problems faced and remedial efforts taken by fbsb, a private medical clinic to address its high staff turnover rate. Nurses are now recognized as assets to the organization and great care is given as organizations value nurses as their greatest resource. In Malaysia, nurses comprise almost 50 of the proportion of the healthcare workforce (Ministry of Health, 2013). In 2013, the number of registered nurses increased to 89,167, marking a 65 increase within 6 years.
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Even though the increase in registered nurses has been a significant achievement for Malaysia, the country still faces a critical shortage of nurses where the target by 2015 should be at 1:200 to meet the standards set by World Health Organization(Ministry of Higher Education, 2010). This case was identified as a result of declining sales growth and profits, patient complaints, and increase in staff costs in fpsb. Malaysia achieved this minimum standard of 1:500 in year 2009. Consequently, to gain a sustainable barack obama thesis harvard competitive edge in today's competitive business environment, many healthcare organizations are focusing on their human resource (HR) issues and practices. However, due to the high staff turnover rate, staffing and patient contact time is reduced, consequentially resulting in lower productivity level due to loss of experienced staff and undermined teamwork. This case study describes the problems faced and remedial efforts taken by fbsb, a private medical clinic to address its high staff turnover rate. The outcomes of each of those strategic interventions are recorded in this case study in order to provide further understanding on the nature of problem and remedial actions for future application.